Refund policy

At Haddad Fireplace, we’re committed to customer satisfaction and product quality. If you’re not fully satisfied with your purchase, here’s how our return and refund process works:

• Items can be returned within 15 days of purchase or delivery.

• Products must be unused, uninstalled, and in original packaging.

• Custom-made products or installed items cannot be returned.

• Clearance and final sale items are non-refundable.

• Exchanges are allowed within 14 days if the item is eligible and in stock.

• Refunds are issued after inspection and will be processed within 7–10 business days.

• Delivery and installation fees are non-refundable.

• Return shipping is the customer’s responsibility unless the item was incorrect or damaged upon delivery.

• If the item was damaged during shipping, please contact us within 48 hours with photos.

To request a return or refund, contact us at:
📞 +961 71 213 205
📧 info@haddadfireplace.com

Please include your order number, a brief reason for return, and any relevant photos.